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Orders & Purchasing
How do I place an order?
Order directly on our website. Add products to your cart, proceed to checkout and complete payment. You'll receive a confirmation email within minutes.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Afterpay and bank transfer (orders over $500). All transactions are secured by SSL encryption.
Can I modify or cancel my order?
Contact us within 2 hours of placing your order if you need changes. Once dispatched, we cannot cancel — but you can initiate a return once the goods arrive.
Do you offer trade accounts?
Yes. Builders, designers and architects can apply for a trade account for preferential pricing and extended payment terms. Apply via our Trade page.
Shipping & Delivery
Do you deliver Australia-wide?
Yes — we deliver to all metropolitan and regional areas across Australia using trusted freight partners.
How long does delivery take?
Metro areas: 3–7 business days. Regional areas: 5–10 business days. You'll receive a tracking link once dispatched.
How much does delivery cost?
Free on orders over $150. Orders under $150 incur a flat $15 delivery fee. Bulky or oversized orders may attract additional freight charges quoted at checkout.
Can I click & collect from your showroom?
Yes — click & collect is available from our Sydney showroom. Orders are typically ready within 1 business day.
What if tiles arrive damaged?
Inspect your delivery within 48 hours. Photograph any damage and contact us immediately. We will arrange replacement tiles at no cost.
Returns & Refunds
What is your returns policy?
We accept returns within 7 days for change of mind, provided tiles are unused and in original packaging. A 25% restocking fee applies. Delivery costs are non-refundable.
What if my tiles are faulty or defective?
Faulty tiles are covered under Australian Consumer Law (ACL). Contact us within 12 months of purchase with photos of the defect and we will replace or refund.
How do I return items?
Email hello@statetiles.com.au with your order number and reason for return. We'll provide return authorisation and instructions. Returns without prior authorisation will not be accepted.
Can I return cut or installed tiles?
No. We cannot accept returns on tiles that have been cut, drilled or installed.
Tiles & Products
How do I calculate how many tiles I need?
Measure your area in square metres (length × width), then add 10–15% for cuts and waste. Our team can do this calculation for you — just send us your room dimensions.
Are your tiles suitable for outdoor use?
Many are, but not all. Products rated for outdoor or wet areas are clearly noted in the product description. Look for a slip rating of R10 or higher for wet areas.
Can I use floor tiles on walls, or wall tiles on floors?
Floor tiles can generally be used on walls. Wall tiles should not be used on floors — they're thinner and not rated for foot traffic or load bearing.
Do you offer colour matching?
We can help match tiles to existing materials. Bring or send us a sample or photo and our team will advise on the closest options from our current range.